How warm-versus competent-toned AI apologies affect trust and forgiveness through emotions and perceived sincerity
Joon Soo Lim; Nalae Hong; Erika J. Schneider · 2025 · Computers in Human Behavior
WASTE classifies this as Negative / Null Result Report · AI classification, approximate
The study found no significant effect — useful as a negative control or null benchmark for your own design.
Abstract (excerpt)
As generative artificial intelligence (GenAI) becomes more integrated into corporate communication, its role in crisis messaging raises critical questions about audience perception and trust. Drawing on theories of machine heuristics, this…
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Metadata source: OpenAlex · DOI 10.1016/j.chb.2025.108761