The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty
Ahmad Juwaini; Gusli Chidir; Dewiana Novitasari; Joni Iskandar; Dhaniel Hutagalung; Tias Pramono; Arman Maulana; Koko Safitri · 2022 · International Journal of Data and Network Science
WASTE classifies this as Negative / Null Result Report · AI classification, approximate
The study found no significant effect — useful as a negative control or null benchmark for your own design.
Abstract
This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the effect of e-satisfaction on online shop customer e-loyalty. The type of research used in this research is correlational research with a quantitative approach and testing the research hypothesis was carried out by using the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). The sample or respondent used in this study
Abstract by Ahmad Juwaini; Gusli Chidir; Dewiana Novitasari; Joni Iskandar; Dhaniel Hutagalung; Tias Pramono; Arman Maulana; Koko Safitri, International Journal of Data and Network Science (2022) — licensed CC BY 4.0.
About to run something similar?
Run an AI Precheck on your own design to catch failure modes like this one before you spend the time. Your first desk check is free.
Related failures
The influence of relational competencies on supply chain resilience: a relational view
Negative / Null Result ReportJob satisfaction and organizational commitment effect in the transformational leadership towards employee performance
Negative / Null Result ReportDynamic capabilities and their indirect impact on firm performance
Negative / Null Result ReportDo Socially Responsible Firms Pay More Taxes?
Negative / Null Result ReportThe Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance
Negative / Null Result ReportPine and Gilmore's Concept of Experience Economy and Its Dimensions: An Empirical Examination in Tourism
WASTE indexes this work — it does not host or republish it. Failure-type classification is automated and approximate.
Metadata source: OpenAlex · DOI 10.5267/j.ijdns.2021.12.006