PENGARUH VARIABEL KEPUASAN, KEPERCAYAAN, DAN KOMITMEN AFEKTIF TERHADAP PERPINDAHAN NASABAH DI SURABAYA
Andri Rachmad Setiawan; Aniek Maschudah Ilfitriah · 2012 · Journal of Business & Banking
WASTE classifies this as Negative / Null Result Report · AI classification, approximate
The study found no significant effect — useful as a negative control or null benchmark for your own design.
Abstract
It is a fact that banking services industry is certainly difficult to determine because of the quality of the product which is naturally intangible. In general, customers need the creation is sustainable. Yet, it is not an easy task for us because changes can occur at any time, whether the change in customer’s tastes or psychological aspects also followed by the changes in environmental conditions that affect aspects of their psychological, social and cultural backgrounds. This study was conducted at Bank BCA Surabaya whose objectives as the following: such as to analyze (1) the effect of affe
Abstract by Andri Rachmad Setiawan; Aniek Maschudah Ilfitriah, Journal of Business & Banking (2012) — licensed CC BY 4.0.
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Metadata source: DOAJ · DOI 10.14414/jbb.v2i1.167