‘To whom am I speaking?’; Public responses to crime reporting via live chat with human versus AI police operators
Ben Bradford; Arabella Kyprianides; Will Andrews; Elizabeth Aston; Estelle Clayton; Megan O’Neill; Helen Wells · 2025 · Policing & Society
WASTE classifies this as Negative / Null Result Report · AI classification, approximate
The study found no significant effect — useful as a negative control or null benchmark for your own design.
Abstract
Driven by social and technological change and the imperative to enhance efficiency, police have in recent years adopted various technologies to transform their interactions with the public. In the UK, these initiatives often fall under ‘transformation’ agendas, promoting ‘channel choice’ strategies to facilitate public interactions through various technologically mediated platforms, such as reporting crimes online using form-based or chat functions. Artificial Intelligence already plays a role in some of these interactions, which is likely only to increase in the future. In this study we exami
Abstract by Ben Bradford; Arabella Kyprianides; Will Andrews; Elizabeth Aston; Estelle Clayton; Megan O’Neill; Helen Wells, Policing & Society (2025) — licensed CC BY 4.0.
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Metadata source: OpenAlex · DOI 10.1080/10439463.2025.2453437